Internal — OSI New Braunfels website project

Marketing Research Hub

Everything reviewed while planning the new site: the local competitive set, search-results baseline, voice and design benchmarks, the clinical sources we verify content against, and the service lines the site should lead with.

Compiled 2026-07-08 · from research dated April–June 2026 · not for public distribution
Section 1

Local competitive set

Who patients actually compare us against in the New Braunfels and San Antonio market, and what each practice's website does well or badly.

PracticeWebsiteRoleWhat their site teaches us
Primary rival
New Braunfels Orthopaedic Surgery & Sports Medicine (NBOSSM)
nbsportsmed.com Cross-town rival. Drs. Tubb, Starch, Post. 5.0★ / ~130 reviews. Owns #1 organic for "hip replacement New Braunfels" and "carpal tunnel New Braunfels" because they built per-procedure pages (/services/hip-replacement, /services/carpal-tunnel). Their structure, not their authority, is what Google rewards. The new OSI site mirrors this play.
Big group
TSAOG (New Braunfels branch)
tsaog.com Large San Antonio group with a New Braunfels satellite. Sam's aesthetic benchmark. Runs Google Ads in the NB market but lands clicks on a generic find-a-physician page, wasting quality score. Beautiful site, inefficient funnel. Copy the polish, not the ad strategy.
Model to copy
Baptist Health System
baptisthealthsystem.com Hospital system bidding into NB queries. The only advertiser doing paid search correctly: procedure-specific landing pages (their hip-replacement campaign page). Proper landing-page match is the model for any future OSI ads.
SA group
Northeast Orthopaedics & Sports Medicine
orthotx.com San Antonio group, lower NB presence. Ranks for some carpal tunnel queries. Not a primary threat.
SA group
San Antonio Orthopaedic Specialists
saorthospecialists.com SA group with a New Braunfels landing page. Page 1 for some queries purely on a geo-targeted landing page. Cheap tactic that works; our service-area pages answer it.
Adjacent
Spine Center of Texas
spinecenteroftexas.com Different specialty, co-located at 55 Gruene Park Dr. 4.9★ / ~959 reviews. Shows the review-volume ceiling for this zip code. Same patients review both buildings.

Wider competitive set (from the keyword strategy)

  • San Antonio (dense, well-funded): TSAOG, Texas Spine & Joint, The Hand Center of San Antonio, Texas Orthopaedic Group.
  • New Braunfels (less ad density, opportunity): OrthoTexas, Connally MMG Orthopedics, a handful of independents.
  • Hill Country: mostly underserved by paid search. Local SEO wide open.
Section 2

Search baseline (April 2026)

Live Google checks for the flagship queries. This is the gap the new site exists to close.

#4
OSI organic rank, "hip replacement New Braunfels" (NBOSSM is #1)
Off page 1
OSI rank, "carpal tunnel New Braunfels" (NBOSSM is #1)
4.2★ / 73
OSI Google reviews vs NBOSSM 5.0★ / 130
0 → ~6
OSI sitelinks, April → June 2026 (structured pages working)

Why the rival wins, and the play

  • NBOSSM ranks #1 on infrastructure, not authority: one education page per procedure, matching patient search intent exactly.
  • TSAOG pays for clicks and lands them on a directory page; quality score suffers. Baptist lands ads on procedure pages and wins cheaply.
  • OSI play: per-procedure and per-condition education pages (built), schema markup, hand-written titles and metas, then Google Business Profile completeness (hours fixed, photos, services list, review velocity ~5 per month).
Section 3

Voice & design benchmarks

National and Texas practice sites audited for hero copy and tone. Verdicts are about the writing register, not the practices.

"Most orthopedic problems don't need surgery." The approved gold line. Plainspoken physician voice, statistical honesty, zero push.

Central Texas Orthopedics

ctxorthopedics.com
"Conservative treatments when possible... when conservative treatments have been exhausted"

Voice match

Surgeon-owned, conservative-first sequencing. The register the new OSI site is built on.

TSAOG

tsaog.com
"Replace and restart." · "Get back in the game."

Design yes, copy no

Aesthetic benchmark for layout and polish. The two-word slogan register was rejected as marketing-gimmicky.

Hospital for Special Surgery

hss.edu
"Move Better Feel Better" · "Expertise you can trust"

Quiet confidence yes, rankings no

Institutional, rankings-forward. "#1 for 16 years" framing is the wrong scale for a small practice; the calm register is worth keeping.

Texas Orthopedic Hospital

texasorthopedic.com
"Don't live with pain. See if joint replacement can help."

One construction to adapt

"See if X can help" is a low-pressure conditional worth using. "Don't live with pain" is pressure language, avoided.

Resurgens Orthopaedics

resurgens.com
"Both non-surgical treatments and advanced surgical solutions"

Dual-track framing

Naming non-surgical care alongside surgery is honest. "Advanced surgical solutions" is a marketing phrase, dropped.

OrthoCarolina

orthocarolina.com
"Orthopedic care when you need it" · same-day appointments

Access angle

Access-oriented messaging. "When you need it" is a useful half-clause; access-only messaging says nothing about treatment philosophy.

Andrews Sports Medicine

andrewssportsmedicine.com
"Victory Over Injury"

Avoid

Sports-brand, celebrity-surgeon halo. Exactly the register the OSI voice is fleeing.

Campbell Clinic

campbellclinic.com
"The experience you want with the expertise you need"

Committee voice

Award-forward and generic. The want/need parallelism is filler.

Orthopedic + Fracture Specialists

orthopedicandfracturespecialists.com
"Portland's Orthopedic Specialists"

Community anchor

Local, community-centered framing. Relevant to how OSI anchors itself in New Braunfels.

Pattern verdicts across all sites

  • "Most X..." statistical reassurance: rare on competitor homepages, strongest signal of not pushing surgery. This is the OSI pattern.
  • Sequencing ("rehab first, surgery when the injury needs it"): plainspoken surgeon voice, used on one band to break monotony.
  • Two-word aspirational slogans and rankings badges: corporate mega-practice register. Not used.
Section 4

Authoritative content sources

Every clinical claim on the new site is verified against these before it ships. Nothing clinical is invented.

AAOS OrthoInfo

orthoinfo.aaos.org

Primary patient-education source. Condition and procedure pages are checked against OrthoInfo first; it is also the standard external education link.

AAOS Clinical Practice Guidelines

aaos.org (CPGs)

Evidence base for quantified claims (example on file: the knee-OA SMOAK guideline pulled for the knee replacement page). Fetched copies live in the citation store.

Hospital for Special Surgery

hss.edu conditions library

Cross-check source for condition explanations and recovery framing.

Cleveland Clinic

my.clevelandclinic.org/health

Cross-check source; also a benchmark for plain-language health writing and directory layout.

Mayo Clinic

mayoclinic.org

Cross-check source for symptoms and conservative-care sequencing.

AJRR (American Joint Replacement Registry)

aaos.org/registries

Registry data source for joint replacement volume and survivorship statistics when a number is needed.

Anatomy imagery (license-vetted)

Wikimedia Commons

Plus BodyParts3D and the SPL/Harvard atlas. Vetted for license terms before any figure ships; see the anatomy-image-sources note in the vault.

House sourcing rules (binding)

  • Never AI-invent clinical copy. Verify against AAOS OrthoInfo first, then HSS / Cleveland Clinic / Mayo / AJRR.
  • Percentages, not fractions. No stats outside cited published literature.
  • Provenance never ships publicly: no visible citations, no hidden data attributes. A "reviewed by" line is the only public trust signal.
Section 5

Services to highlight

What the site leads with, chosen from OSI's real scope (152 conditions, 90 procedures, 11 non-surgical treatments across 9 body regions) and from what every competitor in the market highlights.

Non-operative care & injections

Cortisone and PRP injections, bracing, therapy-first pathways. Framed as the primary product: education pages open with what gets tried before surgery.

Why: the ethics guardrail and the differentiator. Almost no competitor leads with honesty about not needing surgery.

Sports Medicine

Sports injury evaluation, arthroscopy, return-to-play care.

Why: every rival leads with it; NBOSSM has it in their name. Table stakes for the market.

Joint Replacement

Total hip (anterior and posterior) and total knee replacement.

Why: the highest-volume procedure queries in search (hip 30–50k, knee 40–70k US monthly). Framed as an option when conservative care is exhausted, never the default.

Fracture & Trauma Care

Fracture setting and fixation, general orthopedic trauma.

Why: real differentiator vs sports-only clinics, and the hospital-pathway content already ranks.

Hand & Wrist

Carpal tunnel release and hand/wrist conditions.

Why: the biggest measured gap. Carpal tunnel searches 20–30k US monthly and OSI was off page 1 while NBOSSM held #1.

Arthroscopy

Shoulder, knee, hip, and ankle arthroscopy (rotator cuff repair, meniscus surgery).

Why: rotator cuff (15–25k) and meniscus (8–15k) queries are the mid-volume core of the education library.

Scope constraints (do not market around these)

  • No in-house spine surgery. Spine content exists for education and non-operative care only. Never bid on surgical spine queries.
  • Hip resurfacing (BHR) retired April 2026. Implant withdrawn from the US market. All resurfacing pages and keywords removed; do not relaunch without a new implant source.
  • Credential wording: "fellowship-trained surgeons on staff," never "all fellowship-trained."
  • Education, not funnels. No urgency CTAs, no outcome promises, no demand induction. Candidacy is a gate, not a funnel.
Section 6

Service area & local SEO targets

Where patients come from, and the geo pages that capture them.

MarketStatusNotes
New BraunfelsMain office (since 2006)Flagship geo query: "orthopedic surgeon new braunfels." Local pack position #2 among ortho practices.
Yoakum · HallettsvilleSatellite officesRural reach south of the I-10 corridor.
Seguin · Cuero · KenedyDr. Twitero coverageSeguin is its own service-area page target.
San Antonio (NE quadrant)SEO targetBig-metro query (800–2,000 monthly). Condition-led copy, drive times from NE zips.
Canyon Lake · Boerne · Bulverde · Spring Branch · SchertzSEO targetsHill Country ring. Low individual volume, high cumulative value, almost no competition.